Privacy Policy

The management and employees of Exodus Gaming take the security of your personal data and general privacy of information very seriously.We aim to be transparent about how we use your data and ensure its protection. This Privacy Policy confirms our compliance with the EU General Data Protection Regulation (GDPR).This Privacy Policy outlines our data processing methods and how we use your personal data collected when you use our products and services or attend events organized by us.Exodus Gaming is responsible for providing you, our customers, with clear information about how we use cookies and ensures that all users of our websites have the opportunity to make informed choices.If you have any requests, questions, or suggestions regarding your personal data or any general questions about the processing and use of the services provided to you, please contact us at hello@exodusgaming.io.We also ask that you send us detailed information about any pages of our websites where you are concerned about cookies to hello@exodusgaming.io.If you do not agree with this policy, please do not access or use our Services or interact with any other aspect of our business.

What information do we collect about you
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We collect information about you when you input it into the Services or otherwise provide it directly to us when you:
- Register for an account and provide us with your personal data.
- Use our Services and products.
- Receive information from other sources, as described below.

For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a display name, profile photo, job title, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
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Examples of content we collect and store
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- Your testimonials, problem summaries.
- Pages created in support team service.
- Pages shared with Exodus Gaming analytics.
- Your repositories.
- Requests to the platform's support service, comments regarding incidents, and any feedback.
- Files and links you upload to the Services and updates.

If you use your own server, leased data center, or a public server required for implementing license agreements, we do not collect, store, or transfer information about you (including your content and files) except in limited cases agreed upon by you and authorized by the administrator and regulator in your jurisdiction.

Information we collect automatically when you use the services

We automatically collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.We also collect information about your computer, phone, tablet, or other devices you use to access Exodus Gaming services.

This Information Includes
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- Features you use.
- Links you click on.
- Connection type.
- Type, size, and filenames of attachments you upload to the Services.
- Settings when you install, access, update, or use our Services.
- Frequently used search terms.How you interact with others on the Exodus Gaming Services.
- Your operating system.
- Browser type.
- IP address.
- URLs of exit pages.
- Device identifiers.
- Crash data.

We use your IP address and/or country preference to approximate your location to provide you with a better Service experience.
We also collect information about the departments and employees with whom you work directly and how you work with them.
The amount of information we collect depends on the type and settings of the device you use to access the Exodus Gaming services.

Information you provide through our technical support channels

The Services also include our technical support, where you may choose to submit information regarding a problem you are experiencing with the Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem, and any other documentation, screenshots, or information that would be helpful in resolving the issue.

Cookies and other tracking technologies

Exodus Gaming and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels) to provide functionality and recognize you across different Services and devices.Please follow this link to our Cookies Processing Policy to find out how to control or refuse cookies and tracking technologies.

Information we receive from other sources

We also receive information about you from third-party services, our related companies, and our business and trading partners.For example, you or your administrator can integrate other services needed into our platform and use them with our services. You can allow third-party access to our platform to integrate third-party services you acquire. You can also allow access to regulatory authorities in your jurisdiction to synchronize the list of customers and personal accounts for reporting purposes.The information we receive when you integrate third-party services with our platform depends on the policy, access rights, and privacy settings controlled by that third party.

How we use information we collect

Research and development

We are always looking for ways to make our Services smarter, faster, more secure, integrated, and useful to you. For this, we use:
- Reviews and analysis of customer opinions on our iGaming platform and services.
- Troubleshooting feedback.
- Methods for identifying problem trends and peak loads on the system.

Communication

We use your contact information to:
- Send transactional communications via email and within the Services, including confirming bets placed by your customers.
- Remind you of updates and platform releases.
- Respond to your comments, questions, and requests.
- Provide technical support to you and your clients.
- Send technical notices, updates, security alerts, and administrative messages.

We also send you email notifications when a third party wishes to contact you through the services provided by our platform. Additionally, we communicate with regulatory authorities in your jurisdiction based on your activities and interactions with us.

Marketing and promotions

We use your contact information and information about how you use our iGaming platform to send you promotional messages that may interest you, including displaying ads on our company websites, other companies' websites, and online apps, such as Facebook and Google. These communications aim to drive engagement and maximize your experience with the Services, including information about new features, survey requests, newsletters, and events.

Customer support

We use the information to resolve technical problems you and your customers encounter, respond to support requests, analyze incidents or failures, and improve the services we offer.

Safety and security

We use the information to resolve technical problems, respond to support requests, analyze incidents or failures, and improve the services we offer.

Legal and business interests

Where required by law or necessary to protect our legal rights, interests, and partners, we use your information in potential lawsuits, to comply with external audit requirements, and disclose information related to acquisitions, mergers, or business sales.We share information about you to provide:iGaming company services in accordance with the license of your jurisdiction and applicable law.Integration with third-party payment services to process online bets and cash payments in accordance with licensing requirements and laws of your country.Authentication when you log in.Technical support for you and your clients.Operation and maintenance of the Services.For example, we use your name, username, password, photo, or image for identification and to provide account access to you or your customers.

With Your Consent

We use information about you where you have given us consent for a specific purpose not listed above. For example, to promote our services, we may publish details and the name of your company, the certificate or license of your company on our online resources with your permission.

Legal bases for processing (for EEA Users)

The legal bases depend on the Services you use and how you use them. We collect and use your information only where:
- We need it to provide you the Services, including working with third-party agencies supporting our clients.
- We need to provide you with access to your personalized features of our platform.
- We need to ensure the confidentiality and security of our clients.We need to send you technical notices and updates.
- We need to ensure the integrity and availability of our services.It satisfies a legitimate interest (not overridden by your data protection interests), such as research and development, marketing, and promoting the Services, and protecting our legal rights and interests.
- We need to safeguard our legal rights and interests.You give us consent for a specific purpose.
- We need to process your data to comply with a legal obligation.

If you have agreed to our use of information about you for a particular purpose, you have the right to change your decision at any time, but this will not affect the information that has already been processed.Wherever we use your information, or where a third party (e.g., your employer) processes your data in compliance with your legitimate interests, you have the right to object and stop any processing of your data. In some cases, this may mean terminating access to the services provided by Exodus Gaming or a third party on a legal basis.We collect and share information about you and take responsibility for the security of your data on our information resources. We are not responsible for your data transferred by you to third parties when using services on the Exodus Gaming iGaming platform.

Managed accounts and administrators

If you use an email address with a domain belonging to your employer or organization when registering or accessing Exodus Gaming services, and such an organization already has an account with us, certain information about you, including your name, profile picture, contact information, content, and past use of your account, may be made available to the administrator of your organization and other users of exchange services with the same domain.If you are the administrator of a specific website or user groups within the Exodus Gaming services, we can provide contact information with current or past users to optimize processing your requests.

Sharing data with third parties

Exodus Gaming does not sell your personal data to third parties. We share information with third parties:
- Those who help us in providing quality assurance and improvement of our platform services.
- Providers of additional services integrated with our platform.
- Parties involved in the development of the market for our services.
- Parties providing licensing and control functions for the gambling market in your country.

Service providers

We work with third-party service providers who:
- Supply gaming, content, and support services.
- Develop additional applications.
- Provide hosting services.
- Provide certified data center services.
- Maintain backup and storage facilities.
- Provide virtual infrastructure.
- Process payments.
- Offer analysis and other services that may require them to access or use your information.

If a service provider needs access to your information to perform services on our behalf, they do so under strict instruction from us, following policies and procedures designed to protect your information.

Partners of Exodus Gaming

We work with third parties who provide consulting services, sales of our products, and implementation solutions for our customers. We share information with these third parties to support payments, record service information generated by the iGaming platform, assist in servicing third-party services embedded into the platform, and provide localized technical support services.We also share information about you with such third parties whenever you agree to share your data.

Third-party applications

If you are an administrator or user of services provided by our platform, you can add new functionality or change the behavior of services by installing third-party applications within the Exodus Gaming Services. This may give third-party applications access to your account and information about you, at least your name and email address, and any other information you provide and use with these applications.
If you are a technical or billing contact in your organization, we will share your personal data and other details with the application provider and third parties during installation and operation.
Third-party privacy policies and procedures are not under our control. This privacy policy does not apply to third-party applications or third parties using your information. We recommend you read third-party privacy policies before connecting or using their applications or services to understand how they protect and process personal information.

Links to third-party sites

The Services by Exodus Gaming may include links to other websites or services whose privacy practices may differ from ours. If you submit information to any third-party sites, your information is governed by their privacy policies, not this one. We encourage you to read the privacy policy of any website you visit carefully.

Third-party widgets

Some of our Services contain widgets and social media features, such as the “X (Twitter)” button. These widgets and features collect your IP address, the page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

With your consent

We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

Data sharing with subsidiaries

We share the information we collect with our subsidiaries, and in some cases, potential affiliates and partners. Subsidiaries are companies owned or operated by us. The security measures used in this privacy policy apply to the information we share under such circumstances.

Business transfers

We may provide or transfer information about you that we collect under this privacy policy in connection with any merger, sale of company assets, investments, and financing, or acquisitions of all or part of our business by another company. You will be notified in advance by email and/or a prominent announcement on our websites and public resources if a transaction takes place.

How we store and secure information we collect

We use web hosting services located on Amazon Web Services and Google Cloud Storage to provide you our services and host the information we collect.We have implemented robust technical and organizational measures to protect your data following the current state-of-the-art technologies. While we implement safeguards designed to protect your information, no security system is impenetrable, and due to the Internet's inherent nature, we cannot guarantee that data transmitted through the Internet or stored on our systems is completely safe from intrusion by others. We are always working to secure the information we collect.

How long we keep information

How long we keep information depends on the type of information, as described below. After such time, we will delete or anonymize your information, or if this is not possible (e.g., because it has been stored in backup archives), we will securely store your information and isolate it from further use until deletion is possible. We retain your account information as long as your account is active and for a reasonable period afterward if you decide to reactivate the Services. We also retain some of your information as necessary to:
- Comply with our legal obligations.
- Resolve disputes.
- Enforce our agreements.
- Support business operations.
- Continue developing and improving our Services.

Where we retain information for Service improvement and development, we eliminate information that directly identifies you and only use it to uncover collective insights about the use of our Services, not to analyze personal characteristics.

Managed accounts

If the Services are provided to you through your organization (e.g., an employer), we will retain your information until the organization works with us and your information is required by the current administrator of the organization's account.

Marketing Information

If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our Services. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created.

How to access and control your information

You have certain choices available when it comes to your information. Below is a summary of those choices, how to exercise them, and any limitations. You have the right to:
- Request a copy of your information in a structured, electronic format.
- Object to our use of your information (including for marketing purposes).
- Request the deletion or restriction of your information.

You can exercise some of these choices by logging into the Services and using the available settings within your account. If the Services are administered by our administrator, you may need to contact the administrator for assistance with your queries. For all other inquiries, you can contact us via feedback with a support request.

Access and update your information

Our Services give you the ability to access and update certain information from within the Service. For example, you can access and update your profile information within your profile settings.

Request that we stop using your information

If you no longer want to use our services or terminate the contract for using our platform, you or your administrator can deactivate your account. If you want to deactivate your personal account, ensure this service is available in your account settings. Otherwise, contact our administrator. If you are an administrator and cannot deactivate your account through the settings, please contact Exodus Gaming technical support. Note that deactivating your account does not remove information about you; your information remains visible to other users based on your past participation in the services provided by our platform.

Delete your information

Our Services allow you to delete certain information from within the Service. For example, you can delete information associated with your account and the account itself within your profile settings. However, we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

Opt out of communications

You may opt out of receiving promotional communications from us by:
- Using the unsubscribe link within each email.
- Updating your email preferences within your Service account settings menu.
- Contacting us as provided below to have your contact information removed from our promotional email list or registration database.

Even after opting out of receiving promotional messages, you will continue receiving transactional messages regarding our Services. You can opt out of some notification messages in your account settings.

Turn off cookie controls

Relevant browser-based cookie controls are described in our Cookies Policy.

Cross-border transfer of information
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We transfer the collected data for processing and storage outside your country of residence so that we or our main third-party service providers can jointly provide you with services. Whenever we share your information, we take steps to protect it.

International transfer of information inside exodus gaming
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To optimize our global support operations and update our iGaming platform, we transfer all collected information to our data warehouses located in secure data centers and allow access to this information to our employees from countries where Exodus Gaming operates. Some countries where our customers and partners are based may not have laws that provide data protection measures equivalent to those in many other countries. Therefore, when we share information within Exodus Gaming or with corporate branches, we use standard data protection laws and agreements approved by the European Commission, and our data protection actions comply with EU requirements and many other countries.

International transfer of information to third parties
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Some third parties mentioned in this Privacy Policy that provide us and you contractual services are located in countries that may not provide equivalent data protection measures, such as the country where you live. When we share customer information in the European Economic Area or another jurisdiction, we comply with all confidentiality and protection principles regarding the collection, processing, and storage of your information.We guarantee that the Privacy Policy and GDPR principles apply to all information about you subject to this policy. According to the GDPR, we are responsible for all actions with information about you that we receive legally and when transferring it to third parties acting on our behalf legally. We comply with all principles and laws for the protection of personal data and are responsible under these principles and laws in the event our agents, third parties involved in processing your confidential information on our behalf, do not comply unless we prove we are not responsible for the specific event leading to a personal data leak.

Other important information

Our iGaming platform and additional services are intended for use by organizations with a license in their jurisdiction. When the services of the iGaming platform are provided to an individual through a licensed organization (bookmaker), this organization is the administrator of all related services and is responsible for your accounts, site maintenance (domain in the local jurisdiction) it controls, and communication with the licensed gambling activities regulator in your country. Send questions about the confidentiality of your personal data to the administrator of a licensed bookmaker in your country that legally uses our iGaming platform.We are not responsible for the compliance with the privacy and security policy of an organization that legally provides you with services and has its own data protection policies and regulations.

Changes to the Exodus Gaming privacy policy
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We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this privacy policy in an archive for your review.We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and how you can help protect your privacy. If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.ant browser-based cookie controls are described in our Cookies Policy.